Stupid question, but usually when I get this message, it is because the agent isn't running - this is especially true if running SCC server on a different host. I think you have ruled out the incorrect password - but if not totally sure, you can use passencrypt -csi (in SCC bin dir) and give a new password and cut and paste value into SCC csi_conf.xml file in config directory (I have had to do that when it was corrupted). If running SCC locally, this is more likely the issue - password in csi_conf.xml is corrupt and you need to reset it with passencrypt -csi.
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